Laptops are not good swimmers

As a Druva employee of course I understand backup, sync and access, and data protection to name a few. But it reminds me of the days prior to joining Druva when I never cared about my laptop backup or the importance of having it. We all take it for granted don’t we? As long as it’s non-intrusive and fully functional in the background while providing continuous data protection that’s all I ask. I refer to my inSync agent icon as my insurance policy. It’s the seal of “guaranteed” data protection.

But my days of not caring about backup recently changed. I headed off to SNW Europe in Frankfurt with my MacBook in tow – and like most of us it’s my lifeline. On the morning I was leaving Frankfurt to return to San Francisco I met our sales team for breakfast at the hotel. As we’re talking, I accidentally knocked over a glass of water. My colleagues said there was a look of horror on my face as the water moved in slow motion across my keyboard and seeped under every key. I quickly hit “send” on my draft email and proceeded to soak up as much water as I could with my napkin. I powered down just like always and took off for the airport.

14 hours later I arrived home and so did my reality. A crashed laptop, therefore no data. My laptop was replaced the day I arrived home and thanks to Druva’s inSync I was able to restore all my lost data instantly with secure browser-based access. I’m all about simplicity and ease-of-use. I was back up and working in no time thanks to inSync’s advanced WAN optimization. This made my boss very happy.

Lost critical data is way too common in remote workforces. Here at Druva, we hear stories every day. Someones laptop is lost, stolen or like me, ruined by a glass of spilled water. And yet data shows that only 39% of enterprise laptops are protected. It’s like driving without insurance or getting cancer and having no healthcare. Who would do that? Go figure.

inSync Now Supports Mac OS X Lion

If you haven’t been living under a rock, you’ll know that Apple recently launched Mac OS X Lion. Hot on the heels of this release, Druva just released support for Lion with inSync 4.2.1.

One of the best things about startups is your ability to be nimble. Our Engineering team continues to march on and turn things around at a rapid rate, with on average a new release every 2 months, which includes new features, platform support and fixes. We regularly solicit feedback from our customers, either directly, through our Druva community or through support while moving forward with our roadmap.

Mac OS X Lion

You can download the latest inSync releases from here. Definitely excited for the next release of inSync, 4.2.2 which is due in a few days, while 4.3 is planned for October with more enhancements which we’re keeping under wraps right now, but stay tuned :)

Proof of the Pudding – New Benchmarks for Endpoint Data Protection

Everyone tries to lay claim to being the “fastest”, “biggest”, “strongest”, “most secure”, “the best”, “industry leading”. Very often these are marketing gimmicks, just something in the messaging to entice potential prospects. Marketing has changed a lot over the years, it’s become more of a combo of art and science. But some of the fluff is still there. Without data to support it, anyone can say they’re the fastest, and no-one can dispute them until they do some testing.

At a previous company I worked at in the data protection space, the tagline was “Fastest Restore. Period”. My immediate question to that was, “How do we know? Have we benchmarked this?”. At Druva, when I joined I saw that our messaging said that we saved “Over 90% in storage and bandwidth”. Pretty stellar figures I thought, but can we support them? In our own testing, these were the figures we’d seen, but I wanted more concrete evidence, so we brought in ESG to run Druva inSync through it’s paces in their lab.

We worked with Tony Palmer, a Senior Analyst and Lab Engineer at ESG Labs. We gave him the background to the software, what it did, how it worked, and we pointed him to the download of the enterprise version. “Great, we’ll talk to you in a few weeks then” he said. And off he went.
Illustrations of Deduplication Savings
Tony came back a few weeks later with the lab report. The results were in. He was actually able to recreate the “90% savings” in his working lab environment. In fact, the ESG lab team were able to achieve the following results:

  • 96% savings in storage
  • Deduplication resulted in total of 38.6GB disk storage for 1TB total backup size
  • Deduplication ratio was 26:1
  • Install & deploy in less than 20 minutes
  • First backup of 5.2GB took only 12 minutes
  • Server CPU peaked at only 11%
  • RAM utilization maxed out at 140MB

Every environment is different, but in this “work-like” live environment, inSync passed the test. You always want to be able to back up your numbers, and now we can with this ESG Lab report. We always say at Druva “The proof of the pudding is in the eating”. So we encourage people to download inSync, try it, play with it in your environment, try to break it, and see how it works. You really won’t know until you try it.

* You can download the full ESG Report in PDF format here *

Druva Momentum Continues with $12M Series-B “Scale-Up” Funding

I can still remember working from a “shared” garage office when Druva was a bootstrapped company with just 7 people.

After wasting about 6 months, the “eureka” moment came in July 2008 with the launch of inSync, and since then we haven’t had the time to look back.

Today I’m delighted to announce the closing of a new “scale-up” Series B round of funding for $12M lead by Nexus Venture Partners with participation from Sequoia Capital. The official announcement and more details can be found here.

This round will help us to continue our momentum and make some strategic investments. In the recent past Druva has demonstrated technological leadership with the introduction of unique innovative products such as SafePoint, support for iOS/Android and lead the way by being the first data protection company to offer strict enterprise SLAs for data backup to the cloud. Over the next year to 18 months, our key focus will be to significantly grow sales and marketing while still continuing the spirit and culture of innovation and reinvention that has brought us success so far.

In thinking about the trip so far, being an amateur hiker, it reminds me of hiking a steep ascent. As you go higher, the view just gets better, and I’m confident that we are soon going to be at the top.

Druva Hack Day

How do you unleash innovation in an organization with rich talent? Especially when engineers have many ideas and features that they are really passionate about but cannot find time to work on them because there are always more urgent and immediate things on any single day?

Enter a Hack Day event. The Hack Day event provides the perfect opportunity for passionate employees to block times on their calendars, bring their favorite idea to the forefront, form teams with like-minded employees within the organization, and just hack away. I’ve seen this concept work like magic in companies like Yahoo and Intuit. Today, we’re having our first Hack Day event at Druva!

 

A Hack Day Event

 

The Druva Hack Day, a 24-hour code marathon, began today at 9AM. The participation from engineers and QA has been almost at a 100%, which is amazing! We have 19 teams (1-3 people) working on their passionate ideas as we speak. We also have our fearless leader, Jaspreet, hacking his favorite idea. Common sights as you walk along the offices are huddles, whiteboard discussions, intense coding, and camaraderie, all of which one would expect to find in a successful hack day event.

We have the final presentations scheduled tomorrow morning at the end of the 24-hour event, so everyone can share their latest and greatest creations with the rest. Exciting awards await the winners, whose works will be judged based on their creativity, technical difficulty, and most of all, the impact in the market and on our customers. Can’t wait to see what the teams have in store!

 

InSync v4 Now Available for Mac & Linux

The inSync client for Mac (OS X)  is finally here !

This was definitely the most requested feature and most eagerly awaited.

Although I agree that we did take much more time than initially promised, but this definitely was a much shorter wait compared to getting Beatles on the iTunes store (and I am really hoping that they do announce it tomorrow, Nov 16th)

The client for Mac is part of the new v4.0.1 release (release notes). The Mac version incorporates all the key features available in the Windows version including the app-aware data deduplication, WAN Optimization and search.

The new v4.0.1 release, also offers a 10% performance improvement for incremental backups over inSync v4.0. The inSync server is now equipped with a VSS writer, making it simpler for any VSS-aware backup software to backup inSync server.

Download the new release here – http://www.druva.com/download/insync

Reaching New Heights

From releasing the next version of inSync, to setting up shop in the UK, we’ve had an action packed September. Here’s a few media snippets that showcase our recent achievements.

Druva Software is one of the Entrepreneur Magazine’s Top 25 Fast Growth Companies and, one of the Top 6 Companies to Watch out For.  The list has been put together by the AII World Network. Click here to read the report.

Druva Software is one of Business World’s Change Agents featured in this month’s edition. The article features 10 emerging companies with the potential to change the contours of the Indian Infotech Industry. Click here to read the complete article.

Says Manek, writing for ZDNet: “… Data deduplication and WAN optimisation have been well-established technologies in the storage and enterprise backup…  But this is the first time that they’ve been brought together in a laptop backup system. …if it works, it could be all what you need.”

Click here for complete article.

Caroline Donnelly writes for CRN: “If you lose the data stored on laptops and servers, your business is pretty    much ruined… (inSync) significantly reduces the bandwidth and storage required to back up data on laptops.”

Click here for complete article.

Jean-Jacques Maleval The Storage Newsletter features Druva commencing operations in the UK with the release of inSync  v4.0  saying: “…inSync’s application-aware deduplication approach makes the backup process more efficient and  cost- effective by significantly reducing storage bandwidth and capacity needs.”  Click here for complete article.

Chris Mellor, writing for The Register on inSync: “The software sniffs or checks what type of network connection ….and optimizes the style of network transmission, with smart bandwidth throttling, so as to minimize the network burden.”  Click here for complete article.

Steve Evans for CBR writes of inSync: “…faster and less obtrusive than other products on the market.” Click here for complete article.

Claus Edge Blog

Says Claus Egge, writing of Druva inSync v4.0 on his blog: “Mobility has complicated backup and restore for many years. By addressing the pain points of bandwidth and performance (these) mobile computers finally stand a chance of getting proper protection with Druva.”  Click here to read Claus Egge’s blog.

The First All Hands Meeting at Pune

The team at Druva is spread thin between 5 offices and 4 counties. And this gives all of us little chance to meet the entire team.


Closing series-A investment with Sequoia was probably a good enough reason to hold the first “All Hands” meeting. Everyone from all 5 offices travelled to work 1 week from the  Pune (India) office. And it was great fun.

To begin with, the Iceland volcano made sure everyone flying from Europe and the east coast had to reschedule their flights. And soon after Borja and George boarded flights, Madrid and Istanbul were closed as well. And just before the event I broke my laptop :)

Finally when everybody arrived, it was a great cultural mix. The office was no less than the Heathrow airport.

It was mostly work and brainstorming sessions in the mornings and some serious fun in the evenings. We discussed pretty much everything from next big product feature to recipe for Garlic Naan. The week concluded with spending the weekend at a nearby forest resort.

Take away for me – There is no substitute for meeting in person.

Druva now a Sequoia Backed Company

I am pleased to announce that now we are a Sequoia backed company. Druva has closed a $5M series-A investment from Sequoia Capital and Indian Angel Network.

Runway

Sequoia needs no introduction, they call themselves “service providers to entrepreneurs” and are the same guys behind Apple, Google and Cisco. And IAN is one of the most respected angel body in India. Shailendra Singh from Sequoia will join the board.

Although, Druva currently is highly profitable and on a steep growth trajectory, this new investment will help us build a solid engineering team and expand our marketing reach.

It feels like getting two new wings and a turbo boost for the engine. And I can see the runway ahead.

Launching The All New Support Portal

New Druva Support Portal

We are pleased to launch the new self-service support portal for all our customers – http://support.druva.com/

The all new portal should be a good help to both the customers and the support team. It includes/improves the following features -

  1. Simple to use  - I love this one the most :)
  2. Email Integration  - emails automatically open or respond to existing tickets
  3. Easy and automated escalation of tickets
  4. Self managed account summary and list of owned product licenses
  5. Customers can view history or license/support renewals
  6. Integrated Knowledge Base and Troubleshooter (coming up soon)

All the existing customer accounts have been migrated to the new portal and will receive an email notification soon. I am really hopeful that this should make the post-sales experience even better.

The team spent about 3 months finalizing and launching the portal, and I guess I should request Vinu (who heads support) to write a small post about the journey :)