Tag Archives: Druva

Druva now a Sequoia Backed Company

Published April 6, 2010 | by Jaspreet | in About Druva
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I am pleased to announce that now we are a Sequoia backed company. Druva has closed a $5M series-A investment from Sequoia Capital and Indian Angel Network.

Runway

Sequoia needs no introduction, they call themselves “service providers to entrepreneurs” and are the same guys behind Apple, Google and Cisco. And IAN is one of the most respected angel body in India. Shailendra Singh from Sequoia will join the board.

Although, Druva currently is highly profitable and on a steep growth trajectory, this new investment will help us build a solid engineering team and expand our marketing reach.

It feels like getting two new wings and a turbo boost for the engine. And I can see the runway ahead.

Launching The All New Support Portal

Published March 9, 2010 | by Jaspreet | in About Druva
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New Druva Support Portal

We are pleased to launch the new self-service support portal for all our customers – http://support.druva.com/

The all new portal should be a good help to both the customers and the support team. It includes/improves the following features -

  1. Simple to use  - I love this one the most :)
  2. Email Integration  - emails automatically open or respond to existing tickets
  3. Easy and automated escalation of tickets
  4. Self managed account summary and list of owned product licenses
  5. Customers can view history or license/support renewals
  6. Integrated Knowledge Base and Troubleshooter (coming up soon)

All the existing customer accounts have been migrated to the new portal and will receive an email notification soon. I am really hopeful that this should make the post-sales experience even better.

The team spent about 3 months finalizing and launching the portal, and I guess I should request Vinu (who heads support) to write a small post about the journey :)